FAQ
1. What types of products does Sammy's Creations offer?
Sammy's Creations offers a wide range of unique and stylish products, such as the "Bible affirmation glass can" and the "Btch be gone 2D tumbler". With our diverse selection, customers can find the perfect item to express their personality and make a statement.
2. What is the processing time for orders?
All orders are processed within 10-15 business days (excluding weekends and holidays) after receiving full payment.
3. How are shipping rates calculated?
Shipping charges are calculated based on the weight and dimensions of your order, as well as the destination. The cost will be displayed at the checkout.
4. What shipping methods are available?
We offer standard and expedited shipping options. Delivery times vary based on the selected method and destination.
5. Do you ship internationally?
Currently, we ship to addresses within [list of countries/regions]. We are working to expand our shipping capabilities to reach more customers.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package using the provided information.
7. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us within 1-3 days of receiving your order. We will work with you to resolve the issue.
8. Do you accept returns or offer refunds?
All sales are final. We do not accept returns or offer refunds, except in cases where the item received is defective or damaged.
9. Who is responsible for customs duties and taxes for international orders?
International orders may be subject to customs duties and taxes. The customer is responsible for any additional charges incurred during customs clearance.
10. What should I do if my package is lost or damaged during transit?
Sammy's Creations is not liable for any lost or damaged items during transit. However, we will work with you to resolve any shipping issues to the best of our ability.